Complaints

Last updated: 13 October 2026

Send your complaint through the Contact page with the enquiry type "Complaint", or email hello@examic.study. Include:

• your account email;
• the relevant lesson, question or payment reference;
• what went wrong and the outcome you are looking for.

We will acknowledge receipt, investigate and explain our response. Where further work is needed, we will explain the next steps. You may request escalation of an unresolved concern. Any applicable dispute-resolution information will be provided when required.

For a concern about your personal data you can also complain to the Information Commissioner's Office; see the Privacy Notice.